Organizational Culture

The volunteer experience incorporates aspects beyond volunteer management; the culture of the organization should help the volunteer feel connected, welcome and supported.

Worksheets

• History, Culture, and Cause

• Defining Civic Involvement

• Retention: Volunteers and Service Members with Disabilities
  

Effective Practices

• Using volunteer retention principles to examine program strengths and challenges

• Creating a welcoming environment for new volunteers

• Evaluating your organization's volunteer climate

• Engaging staff in reducing the volunteer attrition rate

• Identifying and keeping good program staff

• Moving from reflection to action with a volunteer plan
• Deepening the connection between service activities and civic involvement
  

Online Resources

• Processes that Foster Volunteer Retention

• Creating a Volunteer-Friendly Organization

Books

• Volunteer Management Practices and Retention of Volunteers

• Keeping Volunteers: A Guide to Retention

• Inclusiveness Assessment Tool: A Tool for Assessing Progress in Racial and Ethnic Inclusiveness and Cultural Competence

• Inclusion: Creating an Inclusive Environment

• Managing Volunteer Diversity: A Rainbow of Opportunities